Name:
ISO/IEC TS 20000-11:2021 PDF
Published Date:
09/01/2021
Status:
Active
Publisher:
International Organization for Standardization/International Electrotechnical Commission
This document provides guidance on the relationship between ISO/IEC 20000°°°1 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000°°°1, including:
a) an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO/IEC 20000°°°1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;
b) an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000°°°1;
c) an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO/IEC 20000°°°1.
Clause°4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000°°°1. Clause°5 correlates the ITIL documents to requirements in ISO/IEC 20000°°°1. The tables in Annex°A correlate terms and clauses in ISO/IEC 20000°°°1 to ITIL and vice versa; the tables in Annex°B correlate clauses in ISO/IEC 20000-1 to the ITIL 4 publications and vice versa.
| File Size : | 1 file , 3.3 MB |
| Note : | This product is unavailable in Russia, Ukraine, Belarus |
| Published : | 09/01/2021 |
| Same As : | ISO/IEC TS 20000-11:2021 |
